Shipping & Returns

Shipping  Policy

Orders usually take 3 business days to be processed and shipped.  Shipping timelines start once the order has shipped.  We currently use the following shipping options:

USPS: First class 2-5 business days transit

Includes USPS tracking number.

Free shipping promotions by Fido’s Fashions applies only to this shipping option​.

Priority Mail: 1-3 business days transit

Includes USPS tracking number and $100 of insurance coverage for lost, damaged or missing shipment. 

Fido’s Fashions is not responsible for any lost, damaged or missing packages.  Upgrade to Priority Mail shipping if you want the built-in insurance protection.  All insurance claims will be filed and handled directly with the USPS.   

 

We do not ship on Saturdays, Sundays or Nationally observed US holidays.

Return & Exchange Policy

At Fido’s Fashion we strive to offer you the best service, and a product you will love.  However, if there is a problem with your purchase, contact us within 72 hours of receiving your package (submitting an email with photos).  Any returns thereafter may be denied.  

 

Due to concerns of safety and hygiene all custom/handmade items (bandanas, bow ties) cannot be returned or exchanged. Contact us with any questions you may have prior to ordering.  All other items may be returned or exchanged if unused, with tags (if there are any), and in the original packaging.  Customers are responsible for paying the return shipping costs, and must be sent with a tracking number which you provide to us.   In addition, a 20% restocking fee will be applied.  Returned items can be exchanged for other merchandise, different sizes or credits towards future purchases.  Refunds are not issued under any circumstances. 

 

If there is an error in your package, let us know within 72 hours (submitting an email with photos), and we will pay the return shipping, and provide you with a shipping label.  Communication regarding problems with orders must have photo documentation in order for us to provide assistance. 

Products are intended for dog use only.  Supervise dogs when using products to prevent any damages to the product or injury to your dog.  Fido’s Fashions is not responsible for any damages that may occur to the product or dog.